Clear pricing for accessible support.

Cancellations and changes

Our cancellation policy

Where a session needs to be cancelled or rescheduled, both parties agree to give a minimum of 48 hours’ notice wherever possible.

• Cancellations with sufficient notice: no charge.
• Late cancellations of less than 48 hours: full fee payable.
• Non-attendance without notice: full session fee payable.

Where cancellation is unavoidable on either side, we will endeavour to offer an alternative appointment.